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In order to improve business processes and adequately allocate resources to achieve higher quality of examinations and enhance consumer protection, the CBCG has developed several technical components:

• Effective Interest Rate Calculator,
• Informative List on offered consumer loans, containing basic information consumers need when deciding on a loan. 

The CBCG uses additional communication channels for filing complaints, including the email address: zastita.potrosaca@cbcg.me and the Central Consumer Protection Information System.

Through these measures and tools, the CBCG ensures more efficient protection of consumer rights, contributes to the stability of the financial system, and improves the business processes of credit institutions and financial services.

The Central Bank is a member of the Consumer Protection Council, which is tasked with monitoring the consumer protection situation in the market, proposing adequate measures and activities, providing opinions on the necessity of amending and supplementing existing regulations, as well as passing new regulations in this area. In addition, the Consumer Protection Council considers draft regulations pertaining to the area of consumer protection.

Through its participation in the work of the Consumer Protection Council, the Central Bank gives its contribution to the systemic resolving of consumer protection issues at the state level, as well as strengthening the institutions working to improve the position of consumers in Montenegro.

Within its remit, the Central Bank takes active part in the drafting of the National Consumer Protection Programme, as well as the Action Plan for its implementation.